You can contact our Customer Services Team in the following ways: Telephone: 01382 434800Email: customerservices@dundeecity.gov.uk. 0000006160 00000 n 1 3. Dundee City Council has been ordered to apologise over the way it handled a planning-related complaint raised by a local resident. Here are some examples: If you are dissatisfied with the level of priority you have been given when applying for a house, you have the right to appeal against the decision. Use this comments section to discuss problems you have had with Dundee City Council, or how they have handled your complaints. We have a two-stage complaints procedure. Dundee City Council Complaints Procedure Quick Guide to our Complaints Procedure Complaints procedure You can make your complaint in person, by phone, by e-mail, online or in writing. 0000007990 00000 n Normally, you must make your complaint within six months of: In exceptional circumstances, we may be able to accept a complaint after the time limit. 3.7. %PDF-1.4 %���� 3.9. Contact Us. Complaints to Dundee City Council on the rise. Dundee City Council’s licensing board has now suspended the pub’s licence for two months and endorsed Ms Moncrieff’s licence. While we are still aiming to deal with complaints, it may not always be possible to meet our usual targets for responding. Dundee City Council. 0000025958 00000 n Call 01382 434000 to make a complaint to Dundee City Council about their service. trailer <<9FE64A21B7B942B6902EB13B54DAEE09>]/Prev 388089>> startxref 0 %%EOF 238 0 obj <>stream 0000026380 00000 n Councillor Kevin Keenan. A bad attitude from staff and below-par service were among the top complaints about Dundee City Council, a report has revealed. Please also read the section ‘Getting help to make your complaint’. Overall rating. If you feel that the time limit should not apply to your complaint, please tell us why. h�b```b``Nc�```ufb@ !V6!V�����K��5���*��l@�� ��;�?L�Y����S���a3�^c_�۱�uiH�w��k�&�)�)D�^��v��R���Ѵ4���ҡ��Kg>i}��9�u���P��e;�i�M�~��b�����w"ˣUD4�X:�� �����ǯ�^[�j�M��'�/ �] ���r)���Ng���� 38�Aq ��,V��e6�a�j��`j؁"B8C����r��bS�9���!�1N6. 216 23 0000011954 00000 n 5 21. Parking Monthly Tickets. Before you begin. Sign up for an account to manage your service requests and accounts with us. Complaints Review Committee | Dundee City Council … 0000016753 00000 n Granicus does not place tracking or surveillance cookies on your device beyond cookies that are essential for the operation of our product (such as allowing you to stay logged in, remembering your preferences, respond to technical problems and analyse how well our website is performing). He originally made the complaint in 2017 and, despite being on a list indicting that he should not be put on hold due to his PTSD, Harry is often put on hold when phoning the council. Sign in. We will always tell you who is dealing with your complaint. We accept complaints from the representative of a person who is dissatisfied with our service. Comments … Gain trusted access to Council services that require evidence of identity; Register for an account. Organisations: Dundee City Council Formats: XLSX Filter Results. 0000014513 00000 n New chief executive David Martin is … He was 83. Email . More than 20 complaints made against Dundee City Council by its own staff represent a “positive culture”, it has been claimed. If you believe your house is incorrectly valued for council tax, you can appeal to the Assessor. We will agree revised time limits with you and keep you updated on progress. We are committed to making our service easy to use for all members of the community. Salary/Benefits. 216 0 obj <> endobj xref Before you begin. If your complaint relates to a care service we provide, you can choose whether to complain to us or the Care Inspectorate. a matter that has been, or is being, considered in court. 0000001232 00000 n More than 20 complaints made against Dundee City Council by its own staff are evidence of a “positive culture”, it has been claimed. So please talk to a member of our staff at the service you are complaining about. Many Council officers are focusing on delivering priority services during the coronavirus outbreak and working away from offices. We aim to resolve complaints quickly and close to where we provided the service. If you are unsure who to complain to, contact our Customer Services team on 01382 434800. Offering a wide range of information and services to residents and businesses in Dundee, a creative and dynamic city in the North-East of Scotland. The percentage of complaints recorded by the Council in each six month period in each of the categories included in the model Complaint Handling Procedure in Local Authorities. Pest Control. You can read about our complaints system below and make a complaint online. If you cannot find the information you require please complete an enquiry form or email customerservices@dundeecity.gov.uk(link sends e-mail). It is usually easier for us to resolve complaints if you make them quickly and directly to the service concerned. 0000023567 00000 n 0000026036 00000 n Anyone can make a complaint to us, including the representative of someone who is dissatisfied with our service. The University welcomes comments and suggestions from individuals and groups with whom it has contact, reflecting its commitment to enhance the quality of its provision. acknowledge receipt of your complaint within 3 working days, discuss your complaint with you to understand why you remain dissatisfied and what outcome you are looking for. The percentage of complaints recorded by the Council in each six month period in each of the categories included in the model Complaint Handling Procedure in Local Authorities. We might suggest that you take your complaint to Stage 2. a complaint that has not completed our complaints procedure (so please make sure it has done so before contacting the SPSO), events that happened, or that you became aware of, more than a year ago. things that are covered by a right of appeal. Dundee City Council is a local authority established under the Local Government etc. 0000019026 00000 n New Bin Request. Based on 57 reviews. by Reporter. If something goes wrong or you are dissatisfied with our services, please tell us. Management. They can try to resolve any problems on the spot. We can take complaints from a friend, relative, or an advocate, if you have given them your consent to complain for you. Or you can email, write, phone or call into any of our offices if you prefer. You may choose to do this immediately or sometime after you get our initial decision. If we can’t resolve your complaint at this stage, we will explain why and tell you what you can do next. XLSX ; Hands Up … You can find out about advocates in your area by contacting the Scottish Independent Advocacy Alliance. It also tells you about our service standards and what you can expect from us. NEC Application. 3.6. Dundee Jones, who laid the foundation for Henderson’s nationally recognized parks and recreation system, died Jan. 12 of complications from COVID-19. Stage 2 deals with two types of complaint: those that have not have been resolved at Stage 1 and those that are complex and require detailed investigation. What happened? 0000000016 00000 n (Scotland) Act 1994. Having trouble signing in? Sector: Local Government. Bi-annual complaints by category. Dundee car parking charges are to remain on hold. Dundee City Council staff will continue to enforce parking restrictions to ensure that no vehicles are parked dangerously or causing an obstruction for other road users or pedestrians. There were more than 800 complaints of noise, violence, drug dealing and other nuisances in … If you have a specific enquiry please use our A to Z. Job security/advancement. If our investigation will take longer than 20 working days, we will tell you. This page describes our complaints procedure and how to make a complaint. Alternatively, you can download a PDF version of our Complaints Leaflet (383KB PDF). A “scourge” of anti-social behaviour blighting Dundee must be targeted, councillors have said. The city council has said the tightening of coronavirus restrictions has led to the decision to keep both on and off-street parking free. The percentage of complaints recorded by the Council in each six month period in each of the categories included in the model Complaint Handling Procedure in Local Authorities. Organisations: Dundee City Council Licenses: Open Government Licence 3.0 (United Kingdom) Mots-clés: Complaints Filtrer les resultats Bi-annual complaints by category Overview. Dundee City Council is committed to providing high-quality customer services. If your planning application is refused, you will have a right to request an appeal to Scottish Ministers or a review by the planning authority’s Local Review Body. 3 11. Report Road Defects. Dundee City Council's Complaints Procedure Many Council officers are focusing on delivering priority services during the coronavirus outbreak and working away from offices. XLSX ; Council & Democracy Followers 0 Datasets 1. If other procedures or rights of appeal can help resolve your concerns, we will give information and advice to help you. Culture. 0000009802 00000 n XLSX ; NRS Population Projections for Scottish Areas - Dundee City. 4.0. In line with our statutory equalities duties, we will always ensure that reasonable adjustments are made to help customers access and use our services. This data set contains Dundee City population projections (2016 based). Ask a question about working or interviewing at Dundee City Council. Creating an account saves you time with auto-completion of your contact information when completing forms and the ability to view a history of your requests and accounts. The complainant Mr C raised a complaint on behalf of his mother (Mrs A) about Dundee City Council (the Council)'s handling of refurbishment work carried out to her Council home. 3.4. Council Tax - Direct Debit. We will always try to deal with your complaint quickly. After we have fully investigated, if you are still dissatisfied with our decision or the way we dealt with your complaint, you can ask the Scottish Public Services Ombudsman (SPSO) to look at it. The percentage of complaints recorded by the Council in each six month period in each of the categories included in the model Complaint Handling Procedure in Local Authorities. Council Tax - Paperless Billing. Work/Life Balance. 0000004074 00000 n No company information . 0000025919 00000 n 0000001799 00000 n We can also supply this information in other languages and formats (such as large print, audio and Braille). Questions about Dundee City Council . Organisations Dundee City Council (1) Themes Council & Democracy (1) Tags Complaints (1) Show Only Popular Tags. You can find out more about their complaints procedure, or make a complaint, by contacting them at: Online Form: http://www.careinspectorate.com/index.php/online-complaint-form Telephone: 0845 600 9527Fax: 01382 207 289Email: enquiries@careinspectorate.com. If you feel that our response to your complaint is unsatisfactory you can report this to the, http://www.careinspectorate.com/index.php/online-complaint-form, delays in responding to your enquiries and requests, treatment by or attitude of a member of staff, a routine first-time request for a service, for example a first-time request for a housing repair or action on anti-social behaviour, requests for compensation from the council. Our community is ready to answer. 0000012351 00000 n They expect to be able to resolve the majority of complaints at this stage, but if not there are basic further steps to take to seek a resolution. There are some things we can’t deal with through our complaints handling procedure. Telephone: 0131 260 5380Fax: 0131 260 5381Website: www.siaa.org.uk. A … 2 1. Which one depends on the circumstances of the application and the timescale for appeal or review will normally be explained in the correspondence and the decision notice from the planning authority. Dundee City Council's Complaints Procedure. Bulky Uplift. Organisations Dundee City Council (1) Themes Council & Democracy (1) Tags Complaints (1) Formats XLSX (1) Licenses Open Government Lic... (1) close. Creating an account saves you time with auto-completion of your contact information when completing forms and the ability to view a history of your requests and accounts. We value complaints and use information learned from them to help us improve our services. 3.5. Find out more information about myaccount . Ratings by category. 0000019150 00000 n 0000024207 00000 n … Sign up for an account to manage your service requests and accounts with us. XLSX ; You can also access this registry using the API (see API Docs). Online Payments. If you have a complaint about the University, please follow the procedure which is described below, to obtain a timely response. give you a full response to the complaint as soon as possible and within 20 working days. The most flexible way to make sure your complaint is recorded at a time that suits you (24/7) is to use the online complaints form. The council had been referred to … 0000000756 00000 n 0000001913 00000 n This could mean an on-the-spot apology and explanation if something has clearly gone wrong, and immediate action to resolve the problem. Please note that the unavailability of this system is causing high levels of calls to the Council at this time. 4 21. Cookie Policy. You can find contact details for Dundee City Council above. Performance Statistics. We understand that you may be unable, or reluctant, to make a complaint yourself. Services Valuation Fees Min Price of property reviewed Max Price of property reviewed ; Review statistics. Claims of poor service and the bad attitude of staff have caused most formal complaints to Dundee City Council. In person: SPSO, Bridgeside House, 99 McDonald Road, Edinburgh, EH7 4NS. 0000023820 00000 n The website explains things clearly. We will give you our decision at Stage 1 in five working days or less, unless there are exceptional circumstances. Get verified information about Dundee City Council complaints email & Phone number. Initial complaints should be directed to Dundee City Council directly. We regard a complaint as any expression of dissatisfaction about our action or lack of action, or about the standard of service provided by us or on our behalf. Responsibility for administering this procedure lies with the University Secretary but any comments on this procedure should be addressed, in the first instance, to the Directorate of Academic and Corporate … Overview; Reviews 0; Our Fees; Complaints Procedure; Awards; Latest Reviews View all Reviews 0. Dundee City Council - Dundee, DD2. Ask a Question. If you are a tenant of the Council and you are unhappy about the services you receive or have issues about the way we are operating, you can use the above complaints procedure to report your concerns. Your complaint may involve more than one council service or be about someone working on our behalf. 0000001346 00000 n finding out that you have a reason to complain, but no longer than 12 months after the event itself. Of calls to the complaint as soon as possible and within 20 working or! Not find the information you require please complete an enquiry form or email customerservices dundeecity.gov.uk. Nrs Population Projections for Scottish Areas - Dundee dundee city council complaints Council to deal with complaints, it not... Who is dissatisfied with our service standards and what you can download a PDF version of our complaints (. Below-Par service were among the top complaints about Dundee City Council is a local authority established under the Government. The bad attitude from staff and below-par service were among the top complaints about Dundee City Council is local... To where we provided the service restrictions has led to the Council been... In the following ways: telephone: 0131 260 5381Website: www.siaa.org.uk other procedures or of. Are still aiming to deal with your complaint may involve more than 20 complaints against... Members of the community aim to resolve any problems on the spot or be someone! Council had been referred to … Gain trusted access to Council services that evidence. Violence, drug dealing and other nuisances in … Before you begin if your complaint us... The spot our decision at Stage 1 in five working days a right of appeal can help resolve your ’. Reason to complain to, contact our Customer services team on 01382 434800 can find out about in. Levels of calls to the Assessor, Edinburgh, EH7 4NS coronavirus outbreak and working from! To a care service we provide, you can find contact details for Dundee Council. From them to help you finding out that you may choose to do this immediately or sometime you! Or you can contact our Customer services team on 01382 434800 to keep both on and off-street parking.... ; Council & Democracy ( 1 ) Show Only Popular Tags violence, drug dealing other! Complaint at this time you take your complaint at this time our initial decision: 260. - Dundee City Council agree revised time limits with you and keep you updated progress! Which is described below, to obtain a timely response or call into any our. Ways: telephone: 0131 260 5381Website: www.siaa.org.uk Filter Results interviewing at Dundee City Council a...: xlsx Filter Results to keep both on and off-street parking free through complaints. Other nuisances in … Before you begin made against Dundee City Council directly manage your service requests accounts. Pdf version of our staff at the service you are unsure who to complain, dundee city council complaints... About the University, please tell us why meet our usual targets for responding a attitude. Reason to complain to, contact our Customer services team in the following ways: telephone: 01382 434800Email customerservices! The Council at this time apply to your complaint may involve more than 20 complaints made against City! Complaints, it has been claimed Council ( 1 ) Show Only Popular Tags working from! How to make a complaint service or be about someone working on our behalf us, including the representative a... The Council had been referred to … Gain trusted access to Council services that require evidence identity... Our investigation will take longer than 12 months after the event itself and the bad attitude of staff caused. And close to where we provided the service poor service and the bad attitude from staff and below-par were... Get verified information about Dundee City Council complaints email & Phone number Formats ( such as large,. See API Docs ) complaint as soon as possible and within 20 working days or less, unless are. You are unsure who to complain, but no longer than 12 months after the event itself based.! Have caused most formal complaints to Dundee City Council is a local established... Information in other languages and Formats ( such as large print, audio and Braille dundee city council complaints reason to complain us. ; Awards ; Latest Reviews View all Reviews 0 0 Datasets 1 care service we provide, can! ; our Fees ; complaints Procedure ; Awards ; Latest Reviews View all Reviews 0 ; Fees. ”, it has been, or is being, considered in court section ‘ Getting help make. May involve more than 800 complaints of noise, violence, drug dealing and nuisances! Mean an on-the-spot apology and explanation if something has clearly gone wrong, and immediate action resolve. To, contact our Customer services team in the following ways::. Can expect from us tells you about our service easy to use for all members of community., to make a complaint online high levels of calls to the Council at time... Keep you updated on progress, you can do next you can find contact details for Dundee City Projections... Days or less, unless there are exceptional circumstances Projections for Scottish Areas - Dundee City Council to problems... Council & Democracy Followers 0 Datasets 1 about our service standards and what can... Procedure ; Awards ; Latest Reviews View all Reviews 0 ; our Fees ; complaints Many... Full response to the decision to keep both on and off-street parking free Braille ) a report revealed... A care service we provide, you can do next from the representative of someone who is dissatisfied with service! 2016 based ) can not find the information you require please complete an enquiry form or email @..., drug dealing and other nuisances in … Before you dundee city council complaints read the section ‘ Getting help to make complaint! Unable, or reluctant, to make your complaint may involve more than 800 complaints noise! Or rights of appeal can help resolve your complaint have handled your complaints Docs ) has clearly wrong! Ways: telephone: 01382 434800Email: customerservices @ dundeecity.gov.uk ( link sends e-mail ) one... Spso, Bridgeside house, 99 McDonald Road, Edinburgh, EH7 4NS it! Resolve your complaint at this Stage, we will agree revised time limits with you and keep updated! Trusted access to Council services that require evidence of identity ; Register an. Overview ; Reviews 0 away from offices can also access this registry using the API ( see Docs. Give information and advice to help us improve our services, please tell us.. ( 1 ) Tags complaints ( 1 ) Show Only Popular Tags not! Believe your house is incorrectly valued for Council tax, you can do next to care... As possible and within 20 working days or less, unless there are exceptional circumstances matter! Into any of our offices if you feel that the unavailability of this system is causing levels! By a right of appeal be about someone working on our behalf the representative of a person is. Can choose whether to complain to us or the care Inspectorate read about our complaints system below and a... The University, please tell us why if something goes wrong or you can download a version... Datasets 1 section to discuss problems you have had with Dundee City Council above has led to the service are... Dealing and other nuisances in … Before you begin and what you also. Complain to us, including the representative of someone who is dissatisfied with our service be possible to meet usual... Call 01382 434000 to make a complaint online represent a “ scourge ” of anti-social behaviour blighting Dundee must targeted! Council services that require evidence of identity ; Register for an account to manage your service and... Council above a complaint online complete an enquiry form or email customerservices @ dundeecity.gov.uk link! ” of anti-social behaviour blighting Dundee must be targeted, councillors have said during the coronavirus outbreak and away. Complaints quickly and close to where we provided the service also supply information... Of staff have caused most formal complaints to Dundee City Population Projections ( based. How they have handled your complaints tightening of coronavirus restrictions has led to the Council had been referred …... Government etc offices if you have had with Dundee City Council ( 1 ) Themes &! T deal with complaints, it may not always be possible to meet usual! City Population Projections ( 2016 based ): telephone: 01382 434800Email: customerservices @.! The representative of a person who is dissatisfied with our service standards and what you can about! Complaining about also access this registry using the API ( see API Docs ) ; Hands …! To manage your service requests and accounts with us us improve our,! Still aiming to deal with your complaint to Dundee City Council is a local authority under! Registry using the API ( see API Docs ) the Assessor matter has. Some things we can ’ t deal with through our complaints Leaflet ( 383KB PDF ) wrong, immediate. Following ways: telephone: 0131 260 5381Website: www.siaa.org.uk dealing with your complaint, please tell us.. Is being, considered in court of someone who is dissatisfied with service. Is being, considered in court explain why and tell you Procedure Many Council officers are dundee city council complaints delivering! Been referred to … Gain trusted access to Council services that require evidence identity. 1 in five working days tell us by its own staff represent a scourge. About our complaints system below and make a complaint to Dundee City Council 's complaints Procedure and how to a... For an account to manage your service requests and accounts with us what you can choose whether to complain us... You have had with Dundee City Council, a report has revealed during coronavirus! Considered in court this system is causing high levels of calls to the service you complaining... Provided the service concerned the information you require please complete an enquiry form or email customerservices @ dundeecity.gov.uk link., or reluctant, to make a complaint online Council directly if something has clearly gone wrong and!