Dear visitor,

Please be aware that the English version of this site may not coincide with its Ukrainian original.

Section titles and headlines are identical but some materials may not be available in English – such titles are not clickable. On the other hand, there may be materials currently available only in English. We continue working on making them available in both languages.

Nevertheless, both versions do share the same structure and site map – so that you could familiarize yourself with information available on the Consumer Portal.

English-speaking visitors interested in Ukrainian consumer movement may find the section on Ukrainian consumer organizations especially useful. The section contains names and addresses of more than 100 organizations actively working in consumer protection in Ukraine .

Your comments and suggestions are always welcome.

Welcome to the Ukrainian Consumer Portal!

Just bought a faulty product and have no idea what to do? Not given your money back? No idea where to go for help? Look for answers on the Consumer Portal!

We wanted to collect on one site everything that consumers may find helpful: information on safety of goods and services, consumer rights and their protection, etc. Contact information of organizations where you can go for help is also included: contact of various state agencies and non-governmental organizations are provided for your convenience.

Consumer News

17.11.2008
A presentation of a global campaign on prevention of advertising of junk food to children was held today in Kyiv.

Deputy head of Consumers International, Mr. Bjarne Pedersen, presented an overview of the most frequent violations in the sphere of unfair advertising and global actions made by member organizations to deal with these violations .

10.11.2008
What hides behind «E». A new wave of consumer outdoor advertising

From beginning of November 2008 a new wave of consumer public advertising has started in Kyiv. It spurs consumers read to more carefully study product information.

23.10.2008
EU-UNDP Project launches national public awareness campaign “New Ukrainian consumer”

The joint initiavite of the European Union and UN Development Programme “Consumer Society and Citizen Networks” ha s launched the first national consumer awareness campaign aimed at raising consumer activism among Ukrainian consumers.

08.10.2008
Study for life. A new consumer essentials course will be taught in higher schools of Ukraine.

Lviv Politechnic National University and the joint initiative of the European Union and United Nations Development Programme Consumer society and citizen networks project presented a course book and an on-line distance learning course of consumer essentials for higher educational establishments.