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Dear visitor,

Please be aware that the English version of this site may not coincide with its Ukrainian original.

Section titles and headlines are identical but some materials may not be available in English – such titles are not clickable. On the other hand, there may be materials currently available only in English. We continue working on making them available in both languages.

Nevertheless, both versions do share the same structure and site map – so that you could familiarize yourself with information available on the Consumer Portal.

English-speaking visitors interested in Ukrainian consumer movement may find the section on Ukrainian consumer organizations especially useful. The section contains names and addresses of more than 100 organizations actively working in consumer protection in Ukraine .

Your comments and suggestions are always welcome.

Welcome to the Ukrainian Consumer Portal!

Just bought a faulty product and have no idea what to do? Not given your money back? No idea where to go for help? Look for answers on the Consumer Portal!

We wanted to collect on one site everything that consumers may find helpful: information on safety of goods and services, consumer rights and their protection, etc. Contact information of organizations where you can go for help is also included: contact of various state agencies and non-governmental organizations are provided for your convenience.

News

  • More dangerous goods banned in EU

    More dangerous goods banned in EU

    30.04.2007
    The European Commission has released figures showing a rapid rise in the number of dangerous goods withdrawn from sale across the European Union.

  • Commission calls on interested parties to submit scientific information on hydrogen peroxide in oral hygiene products.

    26.04.2007
    The Commission has requested the advice of the Scientific Committee on Consumer Products (SCCP) on the possible health risks associated with the use of hydrogen peroxide in oral hygiene products, both in its free form and when released.

  • Commissioner Kuneva discusses the future of consumer policy with European and American consumers, and the consumer movement.

    24.04.2007
    European Consumer Protection Commissioner Meglena Kuneva is engaging in pro-active dialogue with consumers and the consumer movement to discuss the future of EU consumer policy.

  • Commission assesses Member States.

    24.04.2007
    The European Commission adopted today a Communication on the implementation of the Directive on certain aspects of the sale of consumer goods and associated guarantees (1999/44/EC) in the Member States. The Communication includes an analysis of the case for introducing direct liability for producers.

  • Europe’s windows on the world: ports and product safety

    23.04.2007
    Are products entering the EU safe for consumers? Who is making sure that dangerous goods do not get into the marketplace? Today, European Consumer Protection Commissioner Meglena Kuneva visited the Dutch Food and Consumer Product Safety Authority (Voedsel en Waren Autoriteit) and its laboratory in Zwijndrecht, as well as the bustling port of Rotterdam. "With close to 90% of all goods entering our market via sea ports, it is becoming increasingly important to control our external borders at ports such as Rotterdam" said Mrs. Kuneva. "I further believe that customs authorities could play a very important role in the enforcement of product safety requirements". During her visit, Mrs. Kuneva highlighted the relationship between ports and product safety, outlined the forthcoming EU strategy in this area, and stressed the importance of stepping up efforts to stop dangerous goods at ports. The Commissioner also had the chance to see first-hand the arrangements in place to ensure the safety of imported consumer products, witnessing the opening of a consignment in the harbour.

  • Commission publishes 2006 Annual Report on dangerous consumer products

    19.04.2007
    Improved EU-wide cooperation between customs authorities has led to an increase in the number of dangerous consumer products - from teddy bears to hairdryers, cleaning sprays, mini-motorbikes, cigarette lighters and ski boot bindings - removed from the EU market last year. The Annual (RAPEX) Report on dangerous consumer products published today by the European Commission shows that toys took over from electrical appliances as the product category most often notified. China was indicated as the country of origin in almost half of all cases notified (440 notifications, 48%). In total, restrictive measures concerning 924 dangerous products were reported through RAPEX last year, compared to 701 in 2005 - representing a 32% increase. Through RAPEX, the Rapid Alert System for non-food consumer products, national authorities notify the Commission of products presenting a serious risk for the health and safety of consumers, with the exception of food, pharmaceuticals and medical devices. This information is rapidly shared among all other surveillance authorities in 30 European countries, and dangerous products are then banned or their sale is restricted on the market. The Commission is calling for enhanced participation from all EU Member States, joint efforts with and between national market surveillance and customs authorities, and co-operation with third countries to further increase the effectiveness of the system.

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  • The law is on your side
  • Щось не так? Спитай у продавця, що саме! | Что-то не так? Спроси у продавца что именно!
  • The law is on your side
  • Закон на твоєму боці
  • The law is on your side
  • Закон на твоєму боці